Solution – Prudent Healthcare Technologies

Patient Safety

Plan and manage end to end patient safety and quality of care
Extensive collaborative capability to engage patients, healthcare workers, management, amd third parties
Simplify compliance requirements with automated filing capabilities
Manage full life cycle of hospital objectives and KPIs
Automate assignment of tasks with easy to manage internal & external service level agreements (SLAs)

Our proactive engine combining automated workflow to capture, monitor, and address performance and risks before they impact patients
Empower the Organizations to define Performance Metrics with simple yet impactful Repository for Policies and Procedures mapped to Programs and Departments in Healthcare.
Define Key Performance Indicators that are as simple as GUI based filter conditions and as powerful as scripted queries.
Measure the adherence against predefined targets followed by running Automated or manual metrics.
Trigger automated Corrective Actions or Investigations if result are below satisfactory levels.
Real time trend analysis from Incidents, Investigations, Gaps, Complaints Surveys, etc.
Look ahead for upcoming Assessments to alert relevant Teams to keep up the standard of care.
Source feedback that’s measured and benchmarked against set KPIs
Leverage Knowledge Base for sharing Lessons Learnt.

Superior focus on patient safety and experience. Report events and near-misses, automate surveys and feedback, perform root cause analysis, and manage improvement tasks
Report Patient Safety Incidents detailing the occurrence with right categorization.
Empower Investigations with sequence of Events, noted Gaps in Care and Contributing Factors leading to the Gaps.
Set up Subject Matter Expert Teams to carry out Investigations using Collaboration on ServiceNow Platform.
Measure Gaps in Care against Policies in Healthcare.
Map Corrective Actions against Gaps/Contributing Factors.
Determine Hierarchy of Effectiveness for Actions.
Track progress on Actions with Service Level Agreements.
Reports Care Complaints to remediate and provide highest Quality of Care.
Report to the Ministries/Monitoring Authorities the Patient Safety Data and help National and Global Communities with lessons learnt.

With ServiceNow Performance Analytics
- Create management dashboards
- Report on KPIs and metrics
- Answer key business questions